What the Bot does
- Read the queues you name.
- Cluster themes and severity with ticket links.
- Draft customer replies and engineering notes. Leave status yours.
Support · Tickets to action
Support triage
Cluster bugs and feedback from Zendesk, Intercom, or Linear. Draft replies and issue notes. Do not close tickets without you.
Support is a firehose. Engineering wants themes. Customers want replies that sound human.
Never without you
- Send customer replies
- Close or delete tickets
- Issue refunds
First message
Talk first. The first message is a real task — not a template to configure.
Support triage
Triage this support queue. Themes, severity, draft replies. Do not send or close.
Message Support triage
Tools this job uses
Connect them when the Bot hits a wall. Nothing goes live until you say so.
FAQ
Will it auto-close duplicates?
It flags them. Close stays a human click.
Also hire
Other jobs
Hire for the work. Each Bot is a person in the sidebar.
Gmail without the guilt
Inbox triage
Sort the pile. Draft the replies. Never send. The inbox is still yours.
Churn risk with evidence
Account health
Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.
A computer, a ticket, a fixture
Bug reproduction
Reproduce the bug from the report. Write steps, expected vs actual, and a minimal fixture. Do not change production.
GitHub and Linear, in English
Shipping updates
What shipped, what is stuck, what needs you. No merge, no deploy.
Hire the first one
Meet your first Bot.
Name, optional job, how it should work. Open the thread. The first message is a real task.
Request an invite