Groxbot

Plugin · customer support

Groxbot + Faceup

FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct.

Get started

How a Bot uses Faceup

1 Faceup tools. Connect under Plugins. The Bot still asks before anything leaves the thread.

  • Work the Faceup queue you name. Draft replies from the transcript.
  • Never close a ticket or message a customer until you say so.
  • Flag anything that needs a human: refunds, legal, angry accounts.

Never without you

  • Close a ticket
  • Issue a refund or credit

First message

Draft replies for the open Faceup tickets I name. Do not send or close.

Tools a Bot can call

A sample from the Faceup toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.

  • FaceUp GraphQL Statistics Query

Jobs that use Faceup

  • Account health — Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.

Related integrations

IntercomPlugin · customer supportFreshservicePlugin · customer supportFuseDeskPlugin · customer supportGleapPlugin · customer supportHelp ScoutPlugin · customer supportHelpdeskPlugin · customer support

FAQ

Does Groxbot have a native Faceup integration?

Yes. Connect Faceup under Plugins. The Bot still asks before anything leaves the thread — sending support included.

Can a Bot change live Faceup data?

Not by default. Groxbot is talk-first: draft in the thread, grant access when it hits a wall. Live Faceup writes wait for you.

Do I need a workflow builder?

No. Create a Bot, message it, grant access as needed. There isn't anything to learn — it's like bringing on a coworker.