Plugin · customer support
Groxbot + Gleap
Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.
How a Bot uses Gleap
179 Gleap tools. Connect under Plugins. The Bot still asks before anything leaves the thread.
- Work the Gleap queue you name. Draft replies from the transcript.
- Never close a ticket or message a customer until you say so.
- Flag anything that needs a human: refunds, legal, angry accounts.
Never without you
- Close a ticket
- Issue a refund or credit
First message
Draft replies for the open Gleap tickets I name. Do not send or close.
Tools a Bot can call
A sample from the Gleap toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.
- Archive All Tickets
- Archive a Ticket
- Clone Engagement
- Create a Collection
- Create AI Content
- Create a new chat message
Jobs that use Gleap
- Account health — Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.
Related integrations
FAQ
Does Groxbot have a native Gleap integration?
Yes. Connect Gleap under Plugins. The Bot still asks before anything leaves the thread — sending support included.
Can a Bot change live Gleap data?
Not by default. Groxbot is talk-first: draft in the thread, grant access when it hits a wall. Live Gleap writes wait for you.
Do I need a workflow builder?
No. Create a Bot, message it, grant access as needed. There isn't anything to learn — it's like bringing on a coworker.