Groxbot

Plugin · customer support

Groxbot + Productlane

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

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How a Bot uses Productlane

39 Productlane tools. Connect under Plugins. The Bot still asks before anything leaves the thread.

  • Work the Productlane queue you name. Draft replies from the transcript.
  • Never close a ticket or message a customer until you say so.
  • Flag anything that needs a human: refunds, legal, angry accounts.

Never without you

  • Close a ticket
  • Issue a refund or credit

First message

Draft replies for the open Productlane tickets I name. Do not send or close.

Tools a Bot can call

A sample from the Productlane toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.

  • Create Changelog Entry
  • Create Company
  • Create Contact
  • Create Feedback
  • Create Insight
  • Create Thread

Jobs that use Productlane

  • Account health — Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.

Related integrations

IntercomPlugin · customer supportFaceupPlugin · customer supportFreshservicePlugin · customer supportFuseDeskPlugin · customer supportGleapPlugin · customer supportHelp ScoutPlugin · customer support

FAQ

Does Groxbot have a native Productlane integration?

Yes. Connect Productlane under Plugins. The Bot still asks before anything leaves the thread — sending support included.

Can a Bot change live Productlane data?

Not by default. Groxbot is talk-first: draft in the thread, grant access when it hits a wall. Live Productlane writes wait for you.

Do I need a workflow builder?

No. Create a Bot, message it, grant access as needed. There isn't anything to learn — it's like bringing on a coworker.