How a Bot uses Respond.io
7 Respond.io tools. Connect under Plugins. The Bot still asks before anything leaves the thread.
- Work the Respond.io queue you name. Draft replies from the transcript.
- Never close a ticket or message a customer until you say so.
- Flag anything that needs a human: refunds, legal, angry accounts.
Never without you
- Close a ticket
- Issue a refund or credit
First message
Draft replies for the open Respond.io tickets I name. Do not send or close.
Tools a Bot can call
A sample from the Respond.io toolkit. The Bot calls these after you connect. Writes that would go live still wait for approval.
- Add internal comment to conversation
- Create Contact
- Create Space Tag
- Get Message
- List channels
- List users
Jobs that use Respond.io
- Account health — Watch the accounts you name. Flag churn risk with evidence. Do not message the customer until you say so.
Related integrations
FAQ
Does Groxbot have a native Respond.io integration?
Yes. Connect Respond.io under Plugins. The Bot still asks before anything leaves the thread — sending support included.
Can a Bot change live Respond.io data?
Not by default. Groxbot is talk-first: draft in the thread, grant access when it hits a wall. Live Respond.io writes wait for you.
Do I need a workflow builder?
No. Create a Bot, message it, grant access as needed. There isn't anything to learn — it's like bringing on a coworker.